[Customer Case] Retail Has Complex IAM Landscape

December 04, 2023 identity data analytics, iga

Customer Profile đź‘€

  • Multinational Retail Company
  • Active Worldwide
  • About 400k Users
  • Extremely Complex IAM landscape with multiple HR systems, domains, directories and IGAs


A multinational retail company has multiple identity systems which have diverged, leading to inconsistencies, issues in provisioning workflows and large overhead for the helpdesk. 

The IAM team tried to perform root cause analysis with manual data exports and Excel sheets., which resulted in many complex data questions without answers and no correct estimation of cyber security risks.